Writing this has been one of the most surreal experiences of my adult life, and I’ve only written one sentence.
Today, 3 Wise Monkeys will be temporarily closing its doors until further notice due to the COVID-19 outbreak.
Our community built this climbing centre. We opened, and have stayed open because of the friends we have made in staff and customers. We want to do the right thing by the climbing community, and unfortunately we’ve come to the conclusion that the right thing to do, for now, is to close our doors.
We have no intention of this closure being permanent, and are doing everything we can to ensure that we can keep our staff team working with us throughout.
Today I ask only for patience as we build the tools necessary to manage the situation as it evolves.
For those of our customers who are direct debit or recurring card payment members, we will be reaching out with options for your consideration early next week, this will be via an online form on our website.
We’re aware that this outbreak is a real kick in the pocket for some of our customers who will not be able to continue to support us financially during our closure, especially those freelance outdoor industry workers and small business owners, self employed and hospitality workers who are losing work every day.
For those that can, we ask that you consider continuing to maintain your memberships, as doing so will directly improve our ability to pay staff. For those that can’t, we understand, and won’t take it personally if you have to pause your memberships. We will be placing the tools to manage your memberships online early next week.
During the closure we will not be idle. We’re going to do everything we can to improve the climbing centre while we’re closed and will be working to bring an improved customer experience to you when we re-open as early as possible.
For now, thank you for your continued support, we’ll see you on the other side.
Oliver & the team at Three Wise Monkeys